Privacy Policy

Last Updated: September 5, 2026

Gold Star Roofing of Florida Corp. ("Gold Star Roofing," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have. If you have any questions, contact us directly — we're here to help.

Who We Are

Gold Star Roofing is a family-owned and locally operated roofing contractor based in Miami, Florida, serving Miami-Dade and Broward Counties for over 20 years. Our website is located at https://scalesystema.app/tienda/gold-star-roofing.

Information We Collect

When you interact with Gold Star Roofing — whether through our website, chatbot, or social media — we may collect the following types of information:

Information you provide directly:

Full name, email address, phone number, and property address
Service requests, appointment details, and project descriptions
Payment information submitted when paying online
Messages sent through our website contact forms or automated chat assistant
Insurance claim details or documentation you choose to share with us

Information collected automatically:

Browser type, device type, and operating system
Pages visited on our website and time spent on each page
IP address and general geographic location
Referring website or search query that brought you to our site
Cookie and tracking data (see the Cookies section below)

How We Use Your Information

Gold Star Roofing uses the information we collect to:

Schedule and confirm free roof inspections and service appointments
Provide quotes, estimates, and follow-up communications for roofing services
Process online payments securely
Assist with insurance claim documentation and adjuster coordination
Respond to questions submitted through our website chatbot or contact forms
Send service reminders, appointment confirmations, or relevant updates
Improve our website experience and service offerings
Comply with applicable Florida building codes, licensing requirements, and legal obligations

We do not sell your personal information to third parties.

Third Parties We Work With

To deliver our services and operate our website, Gold Star Roofing works with the following third-party platforms:

Stripe (Payment Processing) When you make an online payment, your payment details are processed securely by Stripe. Gold Star Roofing does not store your full credit card number or financial credentials. Stripe's privacy practices are governed by their own policy, available at stripe.com/privacy.

Google (Google Business Profile) We maintain a Google Business Profile to help customers find us through Google Search and Maps. Google may collect data when you interact with our profile, leave a review, or click through to our website. Google's privacy policy is available at policies.google.com/privacy.

Meta — Facebook & Instagram We operate business pages on Facebook and Instagram. If you interact with our pages, send us a message, or click an ad, Meta may collect data in accordance with their own privacy policy, available at privacycenter.facebook.com. We may also use Meta's tools to understand how visitors reach our website.

Automated Chat Assistant (WhatsApp / Web Chatbot) Our website and WhatsApp channel use an automated assistant to answer common questions and help schedule appointments. Conversations may be stored to improve response quality and follow up on your request. We do not use chat data for advertising purposes.

Cookies and Tracking

Our website uses cookies — small text files stored on your device — to support basic site functionality and understand how visitors use our pages. These may include:

Essential cookies — required for the website and booking features to function
Analytics cookies — help us understand page performance and visitor behavior
Marketing cookies — used by platforms like Meta and Google to measure ad effectiveness

You can control cookie preferences through your browser settings. Disabling certain cookies may affect how some features of our website work.

Appointment Bookings and Online Scheduling

When you book a free roof inspection or service appointment through our website, we collect your name, contact information, property address, and preferred time. This information is used solely to confirm and fulfill your appointment. We may send a reminder by email, phone, or text message prior to your scheduled visit.

Data Retention

We retain your personal information for as long as necessary to provide our services, maintain business records, and comply with applicable laws. In general:

Customer and project records are kept for a minimum of 5 years in accordance with Florida contractor requirements
Payment records are retained as required by Stripe and applicable tax regulations
Chat and inquiry records are kept for up to 2 years unless you request earlier deletion

Your Privacy Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or outdated information
Request deletion of your personal data, subject to legal retention requirements
Opt out of marketing communications at any time
Request a copy of your data in a portable format

To exercise any of these rights, contact us using the information below. We will respond within a reasonable timeframe and no later than 30 days.

Children's Privacy

Our services are intended for homeowners and commercial property owners. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information through our website, please contact us so we can remove it promptly.

Security

Gold Star Roofing takes reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. Online payments are handled entirely through Stripe's encrypted, PCI-compliant infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or want to exercise your privacy rights, please reach out to us directly:

Gold Star Roofing of Florida Corp. Miami, Florida 📧 esmelin@goldstarroofing.us 📞 786-496-9355 🌐 https://scalesystema.app/tienda/gold-star-roofing